Shipping Policy

*PLEASE NOTE: AMID THE COVID-19 CRISIS: PLEASE ALLOW 10-14 DAYS FOR SHIPPING*

  • DO YOU OFFER FREE SHIPPING?

WE OFFER FREE UPS GROUND OR USPS PRIORITY MAIL SHIPPING FOR ANY ORDER OVER $250 SHIPPED WITHIN THE UNITED STATES. WE ALSO OFFER FREE UPS 2ND DAY AIR SHIPPING WITHIN THE USA FOR ORDERS OVER $5,000. ORDERS UNDER $100 CAN BE SHIPPED VIA USPS PRIORITY MAIL FOR $12.99, OR A VARIETY OF EXPEDITED OPTIONS DISCUSSED BELOW.

  • WHAT SHIPPING OPTIONS DO YOU OFFER WITHIN THE UNITED STATES?

IN ADDITION TO UPS GROUND, WE OFFER A VARIETY OF EXPEDITED SERVICES FOR AN ADDITIONAL COST INCLUDING: UPS 3-DAY SELECT, UPS 2ND DAY AIR, UPS NEXT DAY AIR, UPS NEXT DAY AIR EARLY AM, AND UPS NEXT DAY AIR SATURDAY DELIVERY. USPS PRIORITY MAIL IS ALSO OFFERED. COST FOR SHIPPING IS CALCULATED BASED ON ITEMS ORDERED AND DELIVERY LOCATION.

  • DO YOU SHIP INTERNATIONALLY?

WE DO OFFER INTERNATIONAL SHIPPING VIA UPS EXPRESS SAVER TO MOST INTERNATIONAL LOCATIONS. PLEASE NOTE THAT INTERNATIONAL PURCHASERS ARE REQUIRED TO PAY ANY IMPORT DUTIES, TAXES, AND FEES THAT MAY BE ASSOCIATED WITH THE SHIPMENT, IN ADDITION TO THE COST OF SHIPPING. WE ARE UNABLE TO DECLARE ITEMS AS A “GIFT” AND INCLUDE A COPY OF THE ACTUAL PURCHASE INVOICE FOR CUSTOMS PURPOSES.

  • HOW LONG DOES IT TAKE FOR MY ORDER TO BE DELIVERED?

WHEN YOU FIRST PLACE YOUR ORDER WE GET WHAT'S CALLED AN AUTHORIZATION FROM YOUR CREDIT CARD TO MAKE SURE YOUR ACCOUNT HAS SUFFICIENT FUNDS. THE CARD IS NOT ACTUALLY CHARGED. WE THEN CAPTURE THE FUNDS (CHARGE) YOUR CARD TO SEE IF THE FUNDS ARE AVAILABLE. IF THE CARD CHARGES WITHOUT ANY ISSUES, WE WILL SEND THE ORDER OUT WITHIN 3-5 BUSINESS DAYS AFTER PAYMENT APPROVAL. THIS DOES NOT INCLUDE THE SHIPPING TIME.

IF THE CARD DOES NOT CHARGE AND WE ARE NOT ABLE TO CAPTURE THE FUNDS, WE WILL THEN SEND YOU AN EMAIL ALERTING YOU OF THE ISSUE WE ARE CURRENTLY HAVING. IT IS THEN UP TO YOU TO FIND OUT WHY YOUR CREDIT CARD COMPANY IS NOT ALLOWING US TO CAPTURE THE FUNDS.

ORDERS PLACED AFTER 4PM TUESDAY-FRIDAY PACIFIC TIME WILL USUALLY BE PROCESSED WITHIN THE FOLLOWING 4 BUSINESS DAYS. BECAUSE WE ARE NOT IN THE OFFICE SATURDAY/SUNDAY, ORDERS PLACED AFTER 4PM FRIDAY PACIFIC TIME WILL BE PROCESSED ON THE FOLLOWING MONDAY.

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